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Our Privacy Policy Explains:
Who Are We
When Do We Collect Information
What Information Will We Collect
How Will We Use Your Information
Disclosure of Your Information
Profiling
Credit and Identity Checks
Storage Of Your Personal Data
Cookies
Security of Information
Your Rights
Changes To Our Privacy Policy
Contacting Us
WHO WE ARE?
Tay Forth Blinds (we/us) specialize in providing you with the highest-quality window furnishings, and we are committed to protecting your privacy.
We will be the data controller of any personal data that we collect from or about you. This Policy sets out the terms in which we will hold and process your personal data. If you have any queries about this Policy or how we use your data, you can contact us using the contact details below.
WHEN DO WE COLLECT INFORMATION
We will collect information from you when you become our supplier or customer or contact us in person, by telephone, email, post, fax, or social media. We may also collect information from you when you sign up for our newsletter online from our website. We also collect information when you voluntarily complete customer surveys, enter a competition or promotion, provide feedback, or complete a contact form on our website.
We may collect information about you from credit reference agencies when we undertake checks such as credit and identity checks. We may collect information about you from mailing lists and online information platforms.
Information may also be collected about you when you visit our website (for example, via cookies), such as your IP address and other browser-generated information.
We may record all calls for training and quality purposes, to enable us to deal effectively with queries or complaints.
WHAT INFORMATION WILL WE COLLECT?
We will only use the information we collect about you as allowed by law (in accordance with the General Data Protection Regulations (GDPR) (EU) 2016/679). We may collect the following information:
Your contact details or those of your employees, such as name, address, telephone number, and email address.
Details of any goods you sell to us or ask us to supply.
Details of your credit history and any records held by financial crime prevention agencies, the Electoral Register, and providers of utility services.
Your physical appearance and activities when you visit our premises.
Before we can contract with you for the purchase or sale of goods, we may need to obtain certain information about you to verify your identity so that we can meet our obligations under the Money Laundering, Terrorist Financing, and Transfer of Funds Regulations 2017 (the "Money Laundering Regulations 2017") and any other applicable legislation and for the purposes of assessing our credit risk. You are obliged to provide this information, and if you do not provide it, we will be unable to contract with you.
Our website automatically collects usage data. We may gather and store certain anonymous information about your visit, including the name of your Internet Service Provider (ISP), the type of browser and operating systems used to access our site, the date and time you access our site, the website or platform that referred you to us, and the pages you visit. This information does not identify you personally.
HOW WE WILL USE YOUR INFORMATION
We use information held about you in the following ways:
To administer and provide products and services you request or have expressed an interest in.
To comply with our contractual obligations to you.
To enable us to administer any competitions or promotions you enter.
To communicate with you regarding product availability.
To provide you with information about similar goods or services. You may opt out at any time by contacting us.
To help protect your information and prevent unauthorized access.
To carry out market research and improve our services.
To track your activity on our digital platforms and generate website statistics.
To notify you of service and business term changes.
To undertake credit and identity checks for anti-money laundering compliance.
For payment verification, debt tracing, and recovery.
To deal with queries, complaints, or problems.
To ensure workplace security and safety.
Our use of your personal data will be for one or more of the legitimate interests described above.
DISCLOSURE OF YOUR INFORMATION
We may disclose your information to:
Companies within our business group.
IT providers and support service providers.
Our appointed accountants, lawyers, and professional advisers.
Credit reference agencies for identity and credit checks.
Debt collection agencies or courts.
Law enforcement and fraud prevention agencies.
HMRC and tax authorities.
If our business is acquired by a third party.
We may also pass information to Trustpilot who may contact you for service reviews.
We will not sell, trade, or rent your personal information.
PROFILING
We may use your information for profiling purposes to personalize and tailor marketing communications. You can opt out of marketing communications at any time.
CREDIT AND IDENTITY CHECKS
We may carry out automated credit and identity checks using your personal data. These checks help us assess credit risk and comply with Money Laundering Regulations 2017.
STORAGE OF YOUR PERSONAL DATA
We will retain your personal data for as long as necessary to fulfill contractual obligations and legal requirements. Identity and anti-money laundering data will be kept for 10 years after contract performance. We take appropriate security measures to safeguard your information. Your data may be transferred outside the EEA under data protection laws.
COOKIES
Cookies help improve website functionality and user experience. We use Google Analytics for tracking site performance and usage. Cookies do not contain personally identifiable information
SECURITY OF INFORMATION
We use SSL encryption for payment transactions and have security procedures for protecting stored data. If you have a password for our platforms, you are responsible for keeping it secure.
YOUR RIGHTS
You have the right to:
Object to processing for marketing purposes.
Access and obtain a copy of your personal data.
Request correction, restriction, or deletion of personal data.
Request data portability.
Withdraw consent where applicable.
File a complaint with the Information Commissioner.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to amend this Policy at any time. Updates will be published on our website.
CONTACTING US
For questions about this privacy policy or your personal data, please contact:
Data Protection Officer
Stewart Bell
Tay Forth Blinds
Glenrothes
Fife
Scotland
Email: sales@tayforthblinds.com
If we cannot resolve your concerns, you may report a concern to the Information Commissioner at ico.org.uk/concerns or call (0303) 123 1113 for more information about your rights.
